Refund policy
In the unlikely event that you have an issue with a gloveglu product you have ordered from gloveglu.com – please contact us via email info@gloveglu.com.
If you would like to make a return or exchange please visit our return portal:
UK CUSTOMERS - gloveglu returns
INTERNATIONAL CUSTOMERS (NON UK) - International returns
To be eligible for a return:
- Be within 30 days of purchase
- Your item must be unused and in the same condition that you received it
- It must also be in the original unopened packaging
- Custom Gloves are exempt from returns unless product is damaged on arrival
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the postal service you use covers the value of your gloveglu order. Return shipping costs are non-refundable. If the item is being returned due to our error and this has been agreed by a gloveglu customer service representative, then any postage will be reimbursed.
It can take 5 working days for your parcel to reach us dependent on the shipping location and courier’s service that is used. Once we receive your parcel we will inspect and process your return within 2 working days. Any Refunds can take up to 3/5 days with your bank to appear in your account. You will receive an email update upon the completion for your return.
CUSTOM DUTIES AND IMPORT VAT (if payable)
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. We will make you aware of any duties & taxes that may be due.
You are responsible with ensuring to comply with laws and regulations of the country of destination. gloveglu does not have any responsibility on these additional charges that may apply.
If, for whatever reason, you refuse the customs fee and the parcel is returned back to gloveglu, a shipping and handling fee may be deducted from your refund.
