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    CUSTOMER CARE
    gloveglu customer care is available Monday to Friday 08:30-16:00 GMT. Please call +44 (0) 1993 228699. All customers who need technical/order support outside of the above hours are encouraged to e-mail any questions to support@gloveglu.com

    FACTORY SUPPORT
    gloveglu reserves the right to select competing athletes to take part in the gloveglu Crew Programme. Successful applicants will be given 40% discount on all gloveglu.com purchases excluding previously discounted bundle offers. gloveglu Crew athletes must provide gloveglu with a minimum of 20 images per calendar year for gloveglu branded social media / blog use. gloveglu Crew athletes must also use gloveglu provided iron-on patches on agreed apparel locations.

    PAYMENT
    The total cost of each order is the price of the products ordered plus delivery charges based on the selected delivery service. Customers are responsible for confirmation that they are authorised for the selected payment method. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of a payment card refuses authorisation for any reason gloveglu will not be held liable for any shipment delay or non-delivery. gloveglu reserves the right to cancel any orders for products placed at an incorrect price due to an error in pricing.

    SECURITY AND PRIVACY
    gloveglu is committed to protecting the security and privacy of all customers, and, as such, customer details, including but not limited to: customer name, address and credit card information will not be shared with any third party under any circumstances. gloveglu uses a secure server when accepting order payments in order to ensure customer protection. Customer information may be transferred to servers in the United States. Should any third party procure unauthorised access to any data, gloveglu will not be held liable for any loss or damages. Please note: None of the above will affect the statutory rights of the customer.

    SMS MARKETING
    By consenting to gloveglu’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

    If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

    PRIZE DRAWS
    gloveglu prize draws are open to entrants over the age of 18, except for employees of SportsTrad Ltd. and their immediate family, and excluding entrants from countries, states or legal jurisdictions where such prize draws (as defined under English law) are not permitted.

    Prize draws are operated by SportsTrad Ltd, Radio House, Bampton Business Centre South, Bampton, Oxfordshire, OX18 2AN, United Kingdom and any prize draw is governed by English law, with any disputes subject to the exclusive jurisdiction of the courts of England and Wales.

    Prizes are non-transferable and there is no cash alternative.

    SportsTrad Ltd. reserves the right to substitute a prize or any part of it for other items of equal or greater value for any reason, including but not limited to stock availability, lost shipments and international shipping restrictions on some products.

    Prizes will be dispatched to winners via Fedex, UPS, DHL or similar depending on the country unless otherwise stated. We will not be liable for any prizes which are lost, delayed or damaged in the post for reasons beyond our control.

    SportsTrad Ltd. reserves the right to alter, amend or end this prize draw without prior notice at any time.

    Any queries should be sent to info@gloveglu.com before an entry is submitted. Once an entry has been made, the entrant is deemed to agree to the terms and conditions as specified in this document.

    By entering the prize draw, you agree to receive marketing and promotional emails from SportsTrad Ltd. We always strive to make our emails relevant and interesting to our audience, but if you do wish to opt out, simply click the ‘unsubscribe’ link on any upcoming email communications from us or contact gloveglu via email at marketing@gloveglu.com with subject line ‘Unsubscribe Me’, sending from the email account you wish to unsubscribe from our distribution list.

    To the fullest extent permitted by law, we exclude all warranties, representations, covenants and liability (whether express or implied) regarding the prize draw or the prize(s).

    CUSTOM DUTIES AND IMPORT VAT
    When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

    You are responsible with ensuring to comply with laws and regulations of the country of destination. gloveglu does not have any responsibility on these additional charges that may apply.

    Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.

    You are responsible for the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

    CONTACT
    SportsTrad Limited (trading as gloveglu) can be contacted at Radio House, Bampton Business Centre South, Bampton, Oxfordshire, OX18 2AN. Tel +44 1993 228699 Email: info@gloveglu.com

    [Registered company address is SportsTrad Limited, Radio House, Bampton Business Centre South, Bampton, Oxfordshire, OX18 2AN]